Retain more.
Expand faster.
MagicScreen helps CS teams spot churn risk early, run QBRs that drive expansion, and handle escalations with confidence - all in real time, on every customer call.
How CS teams use MagicScreen.
From onboarding to renewal - MagicScreen is your invisible co-pilot at every stage of the customer journey.
Spot churn risk before it's too late
MagicScreen surfaces churn signals in real time - disengagement cues, budget pressure language, competitor mentions - so you can address them before the renewal conversation.
QBRs that drive expansion
Queue your QBR framework before each call. MagicScreen surfaces the right value-proof points, usage data talking tracks, and expansion opportunity scripts at the right moment.
Handle escalations with confidence
When a customer is frustrated, MagicScreen surfaces your de-escalation playbook instantly. Stay calm, stay on script, and turn a difficult conversation into a retention win.
Product knowledge on demand
Press your hotkey and ask any product question - feature availability, roadmap items, integration capabilities. Get the right answer in under a second, every time.
Consistent or tailored onboarding
Build onboarding scripts that every CSM follows, or ensure that bespoke contracts and expectations are met. Give customers a world-class onboarding experience regardless of which CSM they're assigned to.
Upsell in the flow of the conversation
MagicScreen detects expansion signals - new use cases mentioned, team growth, pain with current limits - and surfaces your upsell script at exactly the right moment.
"I used to dread escalation calls. Now I feel in control of the moment. I don't guess, and I'm able to push back with well crafted responses. Churn on my book dropped 30% in 60 days."
Ready to retain more customers?
Free to download. No credit card required. Works with Zoom, Teams, and Google Meet.