Troubleshooting

A meeting wasn't detected

MagicScreen relies on macOS permissions to spot your meetings.

1. Confirm Screen Recording and Accessibility are enabled for MagicScreen in System Settings → Privacy & Security. See Installing the desktop app.
2. If you just enabled a permission, quit and reopen MagicScreen — macOS often requires a restart for Screen Recording and Accessibility to take effect.
3. As a fallback, start a manual recording with the round red record button on the dock.

A permission won't "stick"

If a permission still shows as not granted after you've toggled it on:

1. Toggle it off and on again in System Settings → Privacy & Security.
2. Fully quit MagicScreen (not just close the window) and relaunch it.
3. Re-run the Permissions screen and confirm all three show green before clicking Continue.

No transcript or insights appear

1. Check the dock shows a recording state. If not, press the record button.
2. Make sure Microphone permission is granted.
3. Open the panel and check the Filter settings — if Transcript or Insights are toggled off in Show in feed, turn them back on.
4. Confirm Hide notifications isn't on if you're expecting on-screen pop-ups.

I hit my meeting limit

If recording stops and you see Meeting limit reached — "Upgrade your plan to record more meetings" — you've used your monthly meetings. Open Plans & Usage in the web app to upgrade. See Plans and billing.

My calendar isn't syncing

1. In the web app, open Integrations and confirm Google Calendar shows Connected.
2. If it's disconnected, click Connect and approve access again.
3. If meetings still don't appear, disconnect and reconnect. See Connecting Google Calendar.

I can't sign in to the desktop app

1. Signing in opens your browser to authenticate, then returns you to the app. If nothing happens after you finish in the browser, bring the MagicScreen app back to the foreground.
2. Make sure you're using the same method (email or Google) you signed up with.
3. Confirm you're connected to the internet, then try Sign in again.

I can't find a file, meeting, or note

Check that you're in the right workspace. Data is scoped per workspace — use the workspace switcher to move between your Personal space and any organizations. See Workspaces and organizations.

A file is stuck processing

Large files take a little while. The file detail page shows "This file is still being indexed…" or "Script is still being parsed…" and refreshes automatically. If it never completes, try deleting and re-uploading the file. See Building your knowledge base.